BMW of Clear Lake Reviews & Testimonials
Looking for testimonials and reviews about BMW of Clear Lake? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
My experience was excellent. Chip Chappee was very helpful. He outlined what was going to happen, time needed and cost. Everything went according to Chip’s plan.
Harry Fernandez has been my advisor for many years. He’s the reason why I’m still a BMW owner. Dr. Gracia
Heather always is spot on when getting repairs taken care of . Fantastic at communicating making sure that I am in the loop. She goes above and beyond
Efficient, courteous staff, easy check in and check out. Love the videos provided by the mechanic. Communication channels are great, text, email and phone calls if necessary. Cheryl is awesome.
Chip C. in the service department at BMW Webster TX is the absolute best! His attention to detail, and positive professionaliasm makes me want to always stay in a BMW. He is a true asset to the BMW team.
Our service advisor Nicholas is excellent that exceed our expectations, all services are on point 👍😃
Bought two cars from them with no problems . Great customer service . Helpful and knowledgeable staff
Excellent service, with a team of staff who are not only very knowledgeable about the brand and its vehicles, but also incredibly friendly and professional in their interactions with customers. Mr. Yusuf and Mr. Bulent go above and beyond to ensure that customers have a positive and satisfying experience, making the process of buying a BMW a smooth and enjoyable one. Their expertise and courteous attitude create an environment where customers feel valued and well taken care of.
Service dept is on time and adequately thorough. Not impressed with Tires $$$ for cheap tires
Omar Reyna is a first rate service advisor. He is always helpful and talking with him is like visiting with a lifelong friend.
Great dealership we had an awesome salesman Trong. The service team is awesome Joey was great. The BMW X3 I got drives beautifully any issues with the car I can reach out to any of these guys including the BMW genius they’re happy to help with any questions. However, they can use help with their roadside assistance team.
Very accommodating with schedule changes. Makes it easy to schedule an appointment and adjust it if necessary. Contact with service advisor is outstanding. Keeps on top of service being performed and quickly alerts to any issues found. Provides cost estimates up front as well as adjusted if additional repairs are needed. The dealership really pampers customers. Rides are provided if the service will take several hours or more, snacks and beverages are available in a comfortable environment if ones waits. The service advisor is there to keep one informed, to answer any questions, and to make the process very smoothe ...
Staff is very competent and they listen so they can understand what needs to be done to the vehicle.
Omar Reyna, with BMW of Clear Lake, has shown me the absolute best customer service I could ever imagine, every single time my car has needed service. I wouldn’t think of using any other service advisor or dealership. The service on my car is always done to perfection and returned to me when promised. He’s courteous and kind and goes out of his way to help me. Thank you, Omar!
Great communications from service manager from drop-off to payment and pickup. Seamless, professional teamwork!!!
Both the BMW dealership and particularly my service advisor has done an excellent job with my vehicle.
Great customer service even when I was THE worst customer. Heather was so patient and very empathetic. She was genuinely kind and understanding.
First time visiting the BMW of Clear Lake. Great looking facility and superb customer service.
Clean and orgazed drop off and pickup and the service advisor made my wait stress free.
Excellent service and great customer service. Cust Ser Rep Harry Fernandez, know very well how to go an “extra mile” and get customer satisfaction
I’ve bought several cars from this dealership. It has always been a first rate experience. And the service department has always taken care of us with great customer service.
I came to get my car serviced and had the pleasure to be assigned to Omar. He was very knowledgeable and gave me the best experience I’ve had with this location! I will surely request him every time !!
I’ drive from Sugarland to have my vehicle serviced here. I have never had a bad experience. My service advisor is Omar. He’s always helpful and informative. Keep up the great customer service… thanks
Chip was exceptional. THOUROUGHLY xplain the service i needed and provided constant updates on the steps completed.
It is easy to get an appointment. Today I had a service provider that I have used several times before. Quick turn around on my car and extremely courtesy folks on all levels. I liked that I was able to pay for my service prior to picking up my car so all I had to do was go in and get my car.
The service provider was great. Super fast customer service and the issue to your car problems are fast to notify what the problem is and the best thing you don’t have to wait in line because they will send you a link to your phone on the status on your car.
Great advise and customer service! Was not sure about which tires to get, but very satisfied.
You call and get an appointment the next day. They give you an estimate and job description for any repairs by email. You approve the work and costs, and they call you the next day to come get your car. All fixed, no hassles, great job and no complaints. Ask for Joey Lane. He’ll take care of your car.
Always a great experience when I need to stop in for service at Clear Lake BMW. Robert "Chip" is efficient and timely, and always takes care of me! He is the best asset to this location!!
Great team at this dealership; went above & beyond to meet my goals and to make an attractive offer for our deal. Very trustworthy team; proactive and consultative. My 3rd vehicle acquisition since 2012. When my lease expires I will be back. Everything as promised.
I bought a preowned vehicle at this dealer and the experience was pretty smooth. They didn’t play any game with me, just normal negotiation.
Was able to accommodate my needs a long with my schedule, with great speed, and reasonable expectations.
Great experience! BMW-Mini Clear Lake in Webster, Texas offers the best car service and maintenance in the town. My service advisor Joseph Lane is professional and honest. He always takes the time to explain what is involved and the cost. He let me know if maintenance work I am requesting can wait or is unnecessary. Service Director Fidel Garza is super knowledgeable, professional, and friendly. He kindly helped me to solve an issue about the Ultimate Care Agreement. Everyone here is very friendly. Also, there is a quiet and clean waiting area. Love this place!
I have been a client of BMW Clear Lake for over 20 years with the same service advisor, Chip Chappee. Chip is knowledgeable, efficient and courteous! Go see for yourself
Great customer service. The service advisors go above what is expected and have both a personable and professional manner when dealing with customers. Chip Chappe is outstanding.
Omar does a top notch job. Good communication and the work is always done quickly
My last name is Beyer! Please use it. Service rep is very good. Believe problem resolved and didn’t get blown off with my issues.
Great service experience. All employees are doing great. I will look forward to seeing you guys soon.
Exceptionally professional, quick and friendly service! Very attentive and knowledgeable! Care about their customers! Fair pricing!
Chris and his partner Gerardo are the best in the game. Highly recommend those two.
Chip is the best !! Always a great experience at clear lake bmw ! Always fast and efficient service
Customer service is impeccable. Both experiences working with Veronica were top notch, and I wouldn't hesitate to return.
Great service, I recommend going to David Tyson when bringing your car in for service.
Profesional, knowledgeable and friendly staff . We had an amazing experience. Thank you for everything BMW Clear Lake.
Suff are very friendly, nice and helpful. They were very understanding during my visit and tried to facilitate my experience.
Great service in a timely manner. Comparably priced and knowledgeable. Would definitely take my vehicle back for service again.
Chris is my service go- to. He listens and handles everything from start to finish. Extremely knowledgeable and considerate. Makes the BMW experience worth the money.
Chip my service manager is great as well as other personnel at this BMW location
Chris, my service advisor, listened to the symptoms my car was showing and he was able to determine the problem before the car even got to the mechanic! He explained the repair process and got me home via Alto. The car was repaired as predicted and Alto got me back to retrieve my car. All is well with the car and I am pleased with how they respected my time and safety.
Love the communication and professionalism of the service department. They knew the exact problem and fixed it asap.
As always Nick is awesome!! Thank you so much!! He always ready for help me!!
Thanks Very much Heather for the wonderful customer service and communication you gave while my car was in service it meant a lot to me. I drove across town and it was very much worth it. Because of your Get the job done customer service I didn’t have to worry about anything. Thanks again for your WONDERFUL ACCURATE ON TIME CUSTOMER SERVICE.
Courteous, prompt, customer relations excellence. The service technician Heather was a pleasure to work with and very helpful to me so that I constantly knew the status of my vehicle and was given accurate guesstimations as to when I would receive it back. The work done to the car was fantastic and fixed my problems which eased my mind. Overall I give BMW of Clearlake a 10 out of 10.
My customer rep Heather did a really good job keeping me informed and making me feel comfortable. I’m very pleased with her.
BMW of Clearlake was professional, attentive to details, and very courteous! They fixed my car timely and i was very satisfied.
The new dealership is very easy access. The service department is very accommodating. Very enjoyable experience.
Service was good, and service associate was very accommodative. Great service , nice environment, price however is a little pricey
The people who worked at this dealer have always treated me in a cordial and professional manner. When my car needs service or maintenance, they always explain to me clearly what my car needs, and what my best options are. Additionally, the private transportation service is practical while the car is being serviced. My advisor Omar is always aware of everything and informs me on time of the status of the service.
Service was conducted on schedule and to my satisfaction. Facility was well maintained..would recommend it yo my friends.
Excellent experience! I brought my vehicle into BMW of Clear Lake for brake and oil service. I was provided exceptional service! It was easy to schedule and the dealership offered a shuttle service while the work was being completed. Service Advisor Harry Fernandez was amazing. Harry was friendly and kept me informed of my vehicle status the entire time. I will definitely bring my vehicle into BMW of Clear Lake’s Service Center again for any future service.
Work was completed quickly and thoroughly. Absolutely no issues with the service. Cost was exactly what I expected. Car was returned to me nice and clean.
First class service throughout the entire purchasing process, helpful, knowledgeable, and professional staff made the process easy and enjoyable.
Trong is a great salesman. No pressure to buy! We love our new X3! Everyone at the dealership is very welcoming.
Chip is the BEST service advisor I have ever had! Best follow up and detailed!
The service was good and didn't take long at all and Heather Woodyard the service advisor was very good and professional made things easy to xx in will ask for her next time for sure would give her five stars for rating
Fast, Friendly, and Professional!!! Veronica was the best service advisor I ever met! She provided great customer service and answered all of my questions. She explained all services in great detail and she returned phone calls and was always readily available!!! Thanks Veronica!
Always enjoy visiting this dealership. The service department always does a great job taking care of the customers with quality work and professional service. Thank you.
Chip is a rock star service advisor. Trust worth and very attentive. Ine of ghe main reason we have bought multiple vehi kes from Clear Lake.
Always a pleasure to visit BMW Clear Lake; Cheryl Simmons has been taking care of our cars for over a decade.
Advantage BMW of Clear Lake Service Department again have exceeded all hopes and expectations. Fidel Garza and Randy Stein created the ultimate customer experience.They imsure that the work is fast and do the work right. It's not often a service provider of any type impresses me this much. The level of professionalism is astounding. Omar Reyna my Service Advisor was able to get all the work completed faster than I expected and everything was done perfectly under his supervision while he showed professional and accommodating understanding of the services my X-5 needed, and getting me back on the ...
Nothing short of amazing service with Heather! I needed new tires, and she worked with me every step of the way to pick the best ones for my vehicle and get them installed. The car was spotless when I picked it up which was a wonderful touch! Highly recommend BMW of Clear Lake.
I have a 2004 E46 M3 that I don't drive much but try to keep in perfect running form. I had an issue that I couldn't diagnose so I decided to visit BMW of Clear Lake at their new location. First of all, they have upgraded their service look and feel. It is the best service department I've seen. I've dealt with Chip Chappee serveral times before and asked for him by name. Chip always does an excellent job diagnosing and explaining the required repairs. Chip is also great at keeping the cost fair and reasonable. My ...
When we took the car in for an oil change; a broken motor mount was discovered. This is because our service advisor Chip, is very thorough with the cars. He is very knowledgeable of BMW and always takes the time to explain any questions you may have.
Very courteous and helpful staff. I was able to purchase my vehicle fast and easy.
Throng has done a good job from start to end. It was a good experience ..
Car buying experience was amazing! Kim Kimmel was our sales rep and he was awesome! Got an x5 for my husband with an x4 on order for me 🙂 I can’t wait to do business with Kim again in Dec when my car gets here 🙂
My service advisor Nicholas Strega was quick and easy and very informative in assisting me with my service needs thank you so much.
Great service, but fix your coffee machine! Everyone in service is helpful and friendly. Cheryl, my service advisor, is the best.
Service here is always easy and convenient. My service advisor today was Gerardo. He did a great job in looking after my BMW. Very attentive and answered all my questions. This dealership is a night and day contrast with their sister store downtown. Honestly this location has kept me in the BMW fold. Great Job Gerardo! Thanks for your help. I hope this gets you the recognition you so deserve! All the best, Rafael
Beautiful facility, extremely helpful and courteous staff. Very accommodating and professional. Highly recommend these guys!
Jamel was a great help, quick service and great dealership to work with. I will be a return customer for years to come.
In a world of almost no service it is such a pleasure to leave my car here in the hands of Chip Chapee. The whole dealership is first class. I have been using them 12 years . No car is perfect but a BMW is pretty close if you take care of them and have serviced on a timely basis at a BMW dealership.
I love my advisor Cheryl! I’m in and out in a flash! She’s super nice and she doesn’t skirt around anything. Plus I know she looks out for her clients and does her best! And this new facility is great! Definitely recommend!
Good service/repair experience. Great communication and accommodation with rental coordination with aftermarket warranty provider.
The service department is always great, Cheryl always is very helpful and professional. Thank you
Mr. Reyna was the best great service... Went out of the way to much sure thing were done properly. Highly recommend him I will always ask him ..
Serviced my BMW X1 some additional maintenance items were required. The service department worked with to address and the car is running great.
Excelente end good servis when need one more car aim goin to BMW of clear lake
Chris was my service rep and always goes above and beyond to help how ever he can. Never have a bad experience at the clear lake BMW location
One of the easiest car purchases I ever made . From sales ( Shona Brown ) to BMW Specialist (Steve ) everything was spot on .
Great customer service, new facility is awesome, technician sending me a video is nice touch
Excellent service, as always. Harry Fernandez is awesome! Had my car inspected and done in an hour.😊
Every trip in is great, friendly , great service , thorough, professional and honest! First Class on all fronts!
Helpful!! Courteous! Good old fashion customer service. Fidell went over and beyond to make sure I was taken care of
Excellent service as is always the case On time, as promised really helpful service agent (Chip Chappee).
Took my car for second time at this BMW location since i like the services easy and quickly. But Chris Aldana was this time my advisor. He did amazing job with my car fighting with my extended warranty to fix my car issues. I am so happy with the service with him that from now on he will be always my advisor. Thank you so much Chris Aldana.
Once again, Chip takes care of me, in out quickly and professionally. The new location is very modern and cool!
Originally it was my closest BMW service location. But now it is not. But the strongest tie for me is the excellent service provided by Chip Chapee over many years.
Efficient, keeps me updated re findings, options, recommendations. Very polite. Always a good experience. Chip is a delight to work with
My husband and I, Felix Harvey, had a phenomenal experience with Salesman Joshua Shives. Everything Joshua shared regarding a new vehicle was right on point. The BMW X3 arriving on a certain date and time at the dealership. Even though Joshua came down sick and was out the day we made our purchase, he had an associate take care of us and he talked and texted with us via cell phone until we were completely satisfied. We never met with Finance directly. It was an absolute “no haggle” experience and we are completely satisfied. We highly recommend Joshua Shives and ...
Reviews & Testimonials | BMW of Clear Lake