BMW of Clear Lake Reviews & Testimonials
Looking for testimonials and reviews about BMW of Clear Lake? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Harry Fernandez is a great blessing in the service department. Everything was prompt, effective & efficient.
Radar consistency provides great service, clarity in communication and responses that help you make decisions. Always professional, courteous and friendly.
Manager and Advisor handled all well! Thanks for ensuring excellent service. Thanks to both Jonathan and Rader.
I’ve always had a great experience at BMW clear lake. My service advisor (Luis Morales) is outstanding!
I have been coming to BMW Clearlake for many years and once again my experience with the service advisor Cheryl was great I will continue to return!
This place has been an amazing store, from diagnostics to extremely detailed and lengthy services everything has been amazing and steady in completion 10/10 best dealership I’ve ever dealt with.
Rader, Johnnathan, Nick, and the team at BMW Clear Lake are efficient, detailed, and thorough.
Always a pleasure to have my BMW serviced here! Service advisor William Russell is excellent, and it's easy to make an appointment. The free Uber ride back & forth is great.
Jamel did a fantastic job of taking care of our 640 convertible. Thanks, until we see you again!!!
Work was for an oil change and it was done. Further assessment found 3 other issues.
Sam and the dealership was amazing! They are honest and transparent! Sam made sure to explain everything up front and made sure I understood everything! The customer service all around was top notch and I will definitely be returning!
Reliable and professional service is standard at this dealership. My advisor is always knowledgeable and communicates well with me. The lounge area is clean and comfortable.
The Service representative, Rader Evans, was very knowledgeable and easy to work with. I would recommend him and this dealership for BMW repairs
Rader is always a pleasure to work with. Rader is knowledgable, friendly, helpful and goes above and beyond for the customer.
I had an excellent service experience at the dealership. Jamel was professional, courteous, and kept me informed throughout the entire process.
Jessica provided stellar customer service as always! She is always cheerful, helpful and goes the extra mile!
Great staff. Loaner vehicle. Car returned on time. Maintenance completed per my requests. Excellent work!
The team Made the process easy and low stress. So excited to have our new BMW
Outstanding sales and customer service. Every service experience has gone above and beyond and exceeds expectations.
Pleasant and easy, will return in the future, the salesperson was very pleasant and informative.
Great service! Service advisor was very informative and applied discounts where applicable. All my bmw service is performed here.
My service technician was excellent! He was thorough, made sure my car was ready as soon as possible, and followed all my instructions correctly.
Wow wowie very good, I love BMW of clear lake they’re the best. Would go again
Dealership has always been knowledgeable, convenient, clean, and goes above and beyond for it’s customers.
Alyssa was great! Friendly and accommodating. I also enjoyed the detailed video by Brandon the tech. Great service will definitely return!
We have always had excellent service here and choose this dealership for service over the Houston area and where we bought our car!
Diana was a great help and really made the experience smooth and easy. BMW clear lake I would recommend to anyone.
This is the 4th or 5th car I have purchased and the dealership has been exceptional to do business with from Sales to Service!
Justin McGaughey, General sales manager reached out to me about a problem I had and took care of it promptly and to my satisfaction. That is the service you would expect from an upscale BMW dealer. I will be back next time! Thank you Justin! 2
David is always very helpful, knowledgable and gets the job done despite 1997 BMW parts shortages.
Rader Evans always provides top level customer service. As a customer, his attentiveness to my vehicle from checking in to the maintenance process to vehicle pickup makes me feel like I’m his only client. His quick & thorough response to inquiries keeps me at ease while my vehicle is in the shop and there after as he always reassures me he personally confirms the work being performed. Personally speaking, Rader is the main reason I have the confidence to continue to bring my vehicle to Clearlake. His professionalism, work ethic, & vehicle knowledge is superior.
Dwayne and Nathaniel succeeded in helping me secure my dream deal. Thank you so very much!
The dealership’s Artificial Intelligence scheduled a safety recall service for my vehicle that, unbeknownst to me, had already been performed. So while I was there, I asked that a problem with my convertible top be investigated. They diagnosed and repaired the issue within a couple of hours. What could have been a blank trip turned out to be very productive. Thanks, BMW of Clear Lake!
This was my first time to visit this dealership but had previously leased vehicles from dealership personnel when they were with Advantage BMW -Midtown. My visit was very efficient as they had already identified a vehicle that I might be interested. The pricing was very fair, in line with my lease of three years ago. Will definitely go back to BmW -Clear Lake in the future.
I like it! They did a great job and saved me money on oil change!
Took my X5 in for routine service. The process of making the appointment was efficient and easy thru my BMW App. When I arrived for my scheduled appointment the check-in process was great. The service advisor (Rador) was professional, courteous and knowledgeable. He kept me informed of the timeline of the service. When my vehicle was ready for pickup I received a detailed video of the service technician summarizing the service on my vehicle. Highly recommend Clearlake BMW Service.
The service is always quick and my advisor Mr. Russell communicates clearly and lets me know what is a priority for my vehicle.
Friendly service and attention to detail. Service personnel were friendly and knowledgeable. Car was returned clean.
Over the past three years we have used Clear Lake BMW. When available we ask for David Tyson, a seasoned Service Advisor. His recommendations are always spot on. He takes the time to explain what service component needs to be done and also if additional steps are advisable. He always has been professional, courteous, and knowledgeable. The work performed by the mechanic team is always quality work, as you would expect from BMW. This is our fifth BMW vehicle. Thank you,
Great customer service! Luis was very polite and kept me advised as to the status of my vehicle
Excellent group to work with i told them what I was looking for my sales guy found it on a boat coming to the states and he got it for me as soon as he received the vehicle he let me know he had the car at the dealership I went in the financing was fast and easy I was out of there in less then an hour awesome group to work with
Excellent service, completed the work in a timely manner. Diana was so helpful and clarified all my questions.
Great service from Jordan! He made the car buying experience easy for me. Thanks. Jordan.
I want to take a moment to recognize Luis at BMW for the outstanding service he provided. He listened very carefully to my needs, was patient, and made sure everything was handled in a way that was easy for me to manage. The entire experience was smooth, stress-free, and very professional from start to finish. It’s rare to find someone who truly listens and makes the process feel simple, but Luis did exactly that. I really appreciate his help and would highly recommend working with him to anyone visiting BMW.
Salesperson (Nita) was very knowledgeable. This is a low pressure dealership with no pressure to buy. I enjoyed looking at the cars and sales people were there if I needed any assistance. Yes I did buy a car....very satisified.
Could not be better, fast efficient and knowledgeable! Kept me informed on everything needed or not and explained pricing.
Great service from Jessica at BMW of Clearlake, very friendly, polite, and knowledgeable. Go see her.
Great service I believe my advisor was named Harry F ,at clear lake made the experience again very easy and informative,very convenient
The dealership is always clean and efficient. I was really impressed with Jessica as she assisted me with look at a few new cars I'm interested in purchasing while my current car was being serviced.
Very friendly, inviting and very clean, the staff the management was very welcoming, I will recommend this place to my friends
Service is always good even from desk with Jammel never complain about this place. Thank you
Service department is phenomenal! Jessica, is not only knowledgeable but highly organized and very detailed oriented contributing excellent customer service to the department! Way to go Jessica!!!
Great customer service and willing to help great personality responsible and returning calls in a timely manner.
Wonderful service as usual. Henry the services guy was nice and helpful. The workers are always helpful and nice in the service and sales department. I never have an issue when leaving this location .
It’s a great dealer with wonderful staff and great service advisers.. Thank You for all the help Mr Harry Fernandez..
BMW has the best service department and my advisor is professional, knowledgeable and caring. My door repair looks brand new again.
I genuinely look forward to visiting the dealership. I’ve been a customer for over 10 years and the buying and service experience has always been first rate. Rachel who is the sales manager takes great care of me. As does Cheryl, who has been my service advisor since I bought my first car from them. I can’t recommend them enough if you are in the market for a BMW.
Great people skills…..high level of service…..really make us feel at home and important
They are very helpful and do everything to make sure your experience is wonderful. They don’t pressure you, just tell you what’s wrong and give you options to fix it.
I love how my service advisor kept me updated on the status of my vehicle. From the moment I walked in to the time I drove off, the customer service I received was exceptional.
Your service staff is attentive and great at helping you understand what is going on with your vehicle. It's a comfort. Cheryl K. is top-tier.
My service advisor Jessica is the absolute best! She made sure the parts and accessories were at the dealership before my arrival, as well as securing a loaner car for me.
BMW of clear lake simple the best dealer I have ever made business with They are very honest
Very pleasant response Work explained in detail Nice people Kept their word and delivered the vehicle on time
Customer service is key at BMW Clearlake. I purchased my vehicle in 1924 and have had it serviced at the dealership exclusively due to the excellent service and keen recommendations from my service reps.
Once again I am exceptionally pleased with the service I received at Clear Lake BMW.
I’ve only used the service department which is excellent. I’ve been a customer for 11 years.
Professional and courteous service. Excellent communication throughout the service process. Easy to schedule appointment and fast service delivery.
The service workers are always kind and very helpful. They go above and beyond to explain and break things down. Thank you!
Matt para was great to work with got my car in out made sure I had a loaner. Very satisfied
Extremely professional and the facility is spotless with friendly workers. Had a morning appointment and they were ready when I arrived. Highly recommend this facility for your BMW services
Took my car in for recall. Fantastic customer service. Alyssa was great. Shuttle me home and picked me up. On top of a last minute appointment. Thank you
Destinee the service manager is the best, always smooth experience with her help highly recommended
I liked the quality and speed of the service. The staff was very responsive and well prepared.
I’ve dealt with this BMW dealer for a long time. They are always very thorough and transparent. 5 star all the way! Thank you guys for the great service!
The best BMW dealership in the whole State of Texas love it always awesome work !!!!!
Drove in and someone assisted me to the waiting area. Drinks/snacks supplied. 15 minutes passed until I was approached by the service man. I waited three hours for an oil change along with filter and wiper changes all at no charge which made it worth it.
Prompt check in. Detailed explanation of services due. Jessica was very professional and pleasant to work with and very helpful after service was completed.
BMW had provided great services and responsive communication. Been going here for over a decade.
I’ve never had such a wonderful experience buying a car from a dealership. Would definitely go back and see Shona again!
Our experience was swift and professional! Excellent dealership to purchase a vehicle from. I would highly recommend to anyone considering purchasing a new or used vehicle to go to BMW of Clear Lake!
Alyssa was amazing! They had a loaner and parts readily available to make a quick fix. The car was ready before expected day of delivery.
Great customer service by advisor Diana Alvarez. She was very helpful and very informative about vehicle mechanics.
Andrew was amazing!! Made this process so easy, and he was very knowledgeable. Easiest car buying experience I've ever had😊
I appreciate the service team at BMW of Clear Lake. Over the past few years that have helped us maintain the ride quality of our 2021 X5 in a way that it remains as good as it was upon delivery. Thank you!
First of all - LUIS - my service provider is the best! He’s thorough and communicative and always makes me feel like a priority. I don’t know a lot about cars and he helps me understand (as much as possible) and seems to take a personal stake in the livelihood of my vehicle. The supporting staff is also extremely friendly and courteous. Scheduling is a breeze. And my vehicle is in great condition! The location is an easy in and out and comfortable for waiting. I’ve moved out of the Clear Lake area and pass by two ... Read More DealerRater - Jan 24, 2026
My advisor is Jessica, she has done an excellent job. She made sure everything was taken care of before getting the car back.
The staff knew exactly what I was looking for wasted no time in coming up with the vehicle with exact specs showed me all the bells and whistles Was out of the dealership in record time Keeps me going back there since 2008
David was great and very helpful getting us squared away with great service including getting a hood dent fixed!
Sam was amazing to work with. He gave us all the right information and tried to speed up the process as much as he could. He is very knowledgeable and a good salesperson
Great customer service and communication. My sales associate was extremely helpful and considered my wants while going through the selection process.
Just purchased my 5th BMW and the last 4 have been from the Clear Lake location. Dewayne has always been my go to. Great service and Luis in service is the best!
Rader at BMW Clear Lake provided outstanding service for my BMW X3. From the moment I arrived, he was professional, knowledgeable, and genuinely attentive. He took the time to clearly explain everything my vehicle needed, kept me updated throughout the process, and made sure there were no surprises.
What really stood out was his honesty and customer care—he made me feel confident and comfortable every step of the way. My X3 was returned in great condition and the entire experience was smooth and stress-free.
If you’re looking for a service consultant who truly goes above and beyond, Radar ... Read More DealerRater - Jan 20, 2026
As always Rader Evans exhibit, exemplary customer service, and addressing the issues in which I bring my card to the dealership to receive service.
Darell took care of us immeadetly and easily. The whole process wasbless than an hour and I walked out a new car owner.He did an awesome job
Dealership was spotless, the service department waiting area had phone charging stations, coffee, sodas, water and snacks.
James was polite, friendly and a pleasure doing business with , I would definitely recommend bmw clear lake for your bmw needs !!!
Good experience good service and fast people really friendly and I recommend Harry he is good person 👍 💯
Cheryl was great to work it . Great service fast and efficient.
Reviews & Testimonials | BMW of Clear Lake
