BMW of Clear Lake Reviews & Testimonials

Looking for testimonials and reviews about BMW of Clear Lake? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.

Leave Us A Review


DealerRater logo
DealerRater Sep 22, 2023

My experience was excellent. Chip Chappee was very helpful. He outlined what was going to happen, time needed and cost. Everything went according to Chip’s plan.

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2023

Harry Fernandez has been my advisor for many years. He’s the reason why I’m still a BMW owner. Dr. Gracia

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2023

Heather always is spot on when getting repairs taken care of . Fantastic at communicating making sure that I am in the loop. She goes above and beyond

Read at DealerRater

DealerRater logo
DealerRater Sep 12, 2023

Efficient, courteous staff, easy check in and check out. Love the videos provided by the mechanic. Communication channels are great, text, email and phone calls if necessary. Cheryl is awesome.

Read at DealerRater

DealerRater logo
DealerRater Sep 8, 2023

Chip C. in the service department at BMW Webster TX is the absolute best! His attention to detail, and positive professionaliasm makes me want to always stay in a BMW. He is a true asset to the BMW team.

Read at DealerRater

DealerRater logo
DealerRater Sep 7, 2023

Our service advisor Nicholas is excellent that exceed our expectations, all services are on point 👍😃

Read at DealerRater

DealerRater logo
DealerRater Aug 31, 2023

Bought two cars from them with no problems . Great customer service . Helpful and knowledgeable staff

Read at DealerRater

DealerRater logo
DealerRater Aug 31, 2023

Excellent service, with a team of staff who are not only very knowledgeable about the brand and its vehicles, but also incredibly friendly and professional in their interactions with customers. Mr. Yusuf and Mr. Bulent go above and beyond to ensure that customers have a positive and satisfying experience, making the process of buying a BMW a smooth and enjoyable one. Their expertise and courteous attitude create an environment where customers feel valued and well taken care of.

Read at DealerRater

DealerRater logo
DealerRater Aug 30, 2023

Service dept is on time and adequately thorough. Not impressed with Tires $$$ for cheap tires

Read at DealerRater

DealerRater logo
DealerRater Aug 29, 2023

Omar Reyna is a first rate service advisor. He is always helpful and talking with him is like visiting with a lifelong friend.

Read at DealerRater

DealerRater logo
DealerRater Aug 29, 2023

Great dealership we had an awesome salesman Trong. The service team is awesome Joey was great. The BMW X3 I got drives beautifully any issues with the car I can reach out to any of these guys including the BMW genius they’re happy to help with any questions. However, they can use help with their roadside assistance team.

Read at DealerRater

DealerRater logo
DealerRater Aug 26, 2023

Very accommodating with schedule changes. Makes it easy to schedule an appointment and adjust it if necessary. Contact with service advisor is outstanding. Keeps on top of service being performed and quickly alerts to any issues found. Provides cost estimates up front as well as adjusted if additional repairs are needed. The dealership really pampers customers. Rides are provided if the service will take several hours or more, snacks and beverages are available in a comfortable environment if ones waits. The service advisor is there to keep one informed, to answer any questions, and to make the process very smoothe ...

Read at DealerRater

DealerRater logo
DealerRater Aug 25, 2023

Staff is very competent and they listen so they can understand what needs to be done to the vehicle.

Read at DealerRater

DealerRater logo
DealerRater Aug 24, 2023

Omar Reyna, with BMW of Clear Lake, has shown me the absolute best customer service I could ever imagine, every single time my car has needed service. I wouldn’t think of using any other service advisor or dealership. The service on my car is always done to perfection and returned to me when promised. He’s courteous and kind and goes out of his way to help me. Thank you, Omar!

Read at DealerRater

DealerRater logo
DealerRater Aug 22, 2023

Great communications from service manager from drop-off to payment and pickup. Seamless, professional teamwork!!!

Read at DealerRater

DealerRater logo
DealerRater Aug 18, 2023

Both the BMW dealership and particularly my service advisor has done an excellent job with my vehicle.

Read at DealerRater

DealerRater logo
DealerRater Aug 18, 2023

Great customer service even when I was THE worst customer. Heather was so patient and very empathetic. She was genuinely kind and understanding.

Read at DealerRater

DealerRater logo
DealerRater Aug 17, 2023

First time visiting the BMW of Clear Lake. Great looking facility and superb customer service.

Read at DealerRater

DealerRater logo
DealerRater Aug 16, 2023

Clean and orgazed drop off and pickup and the service advisor made my wait stress free.

Read at DealerRater

DealerRater logo
DealerRater Aug 15, 2023

Excellent service and great customer service. Cust Ser Rep Harry Fernandez, know very well how to go an “extra mile” and get customer satisfaction

Read at DealerRater

DealerRater logo
DealerRater Aug 15, 2023

I’ve bought several cars from this dealership. It has always been a first rate experience. And the service department has always taken care of us with great customer service.

Read at DealerRater

DealerRater logo
DealerRater Aug 14, 2023

I came to get my car serviced and had the pleasure to be assigned to Omar. He was very knowledgeable and gave me the best experience I’ve had with this location! I will surely request him every time !!

Read at DealerRater

DealerRater logo
DealerRater Aug 13, 2023

I’ drive from Sugarland to have my vehicle serviced here. I have never had a bad experience. My service advisor is Omar. He’s always helpful and informative. Keep up the great customer service… thanks

Read at DealerRater

DealerRater logo
DealerRater Aug 10, 2023

Chip was exceptional. THOUROUGHLY xplain the service i needed and provided constant updates on the steps completed.

Read at DealerRater

DealerRater logo
DealerRater Aug 9, 2023

It is easy to get an appointment. Today I had a service provider that I have used several times before. Quick turn around on my car and extremely courtesy folks on all levels. I liked that I was able to pay for my service prior to picking up my car so all I had to do was go in and get my car.

Read at DealerRater

DealerRater logo
DealerRater Aug 8, 2023

The service provider was great. Super fast customer service and the issue to your car problems are fast to notify what the problem is and the best thing you don’t have to wait in line because they will send you a link to your phone on the status on your car.

Read at DealerRater

DealerRater logo
DealerRater Aug 4, 2023

Great advise and customer service! Was not sure about which tires to get, but very satisfied.

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2023

You call and get an appointment the next day. They give you an estimate and job description for any repairs by email. You approve the work and costs, and they call you the next day to come get your car. All fixed, no hassles, great job and no complaints. Ask for Joey Lane. He’ll take care of your car.

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2023

Always a great experience when I need to stop in for service at Clear Lake BMW. Robert "Chip" is efficient and timely, and always takes care of me! He is the best asset to this location!!

Read at DealerRater

DealerRater logo
DealerRater Aug 2, 2023

Great team at this dealership; went above & beyond to meet my goals and to make an attractive offer for our deal. Very trustworthy team; proactive and consultative. My 3rd vehicle acquisition since 2012. When my lease expires I will be back. Everything as promised.

Read at DealerRater

DealerRater logo
DealerRater Aug 1, 2023

I bought a preowned vehicle at this dealer and the experience was pretty smooth. They didn’t play any game with me, just normal negotiation.

Read at DealerRater

DealerRater logo
DealerRater Jul 31, 2023

Was able to accommodate my needs a long with my schedule, with great speed, and reasonable expectations.

Read at DealerRater

DealerRater logo
DealerRater Jul 30, 2023

Great experience! BMW-Mini Clear Lake in Webster, Texas offers the best car service and maintenance in the town. My service advisor Joseph Lane is professional and honest. He always takes the time to explain what is involved and the cost. He let me know if maintenance work I am requesting can wait or is unnecessary. Service Director Fidel Garza is super knowledgeable, professional, and friendly. He kindly helped me to solve an issue about the Ultimate Care Agreement. Everyone here is very friendly. Also, there is a quiet and clean waiting area. Love this place!

Read at DealerRater

DealerRater logo
DealerRater Jul 26, 2023

I have been a client of BMW Clear Lake for over 20 years with the same service advisor, Chip Chappee. Chip is knowledgeable, efficient and courteous! Go see for yourself

Read at DealerRater

DealerRater logo
DealerRater Jul 26, 2023

Great customer service. The service advisors go above what is expected and have both a personable and professional manner when dealing with customers. Chip Chappe is outstanding.

Read at DealerRater

DealerRater logo
DealerRater Jul 22, 2023

Omar does a top notch job. Good communication and the work is always done quickly

Read at DealerRater

DealerRater logo
DealerRater Jul 21, 2023

My last name is Beyer! Please use it. Service rep is very good. Believe problem resolved and didn’t get blown off with my issues.

Read at DealerRater

DealerRater logo
DealerRater Jul 18, 2023

Great service experience. All employees are doing great. I will look forward to seeing you guys soon.

Read at DealerRater

DealerRater logo
DealerRater Jul 16, 2023

Exceptionally professional, quick and friendly service! Very attentive and knowledgeable! Care about their customers! Fair pricing!

Read at DealerRater

DealerRater logo
DealerRater Jul 15, 2023

Chris and his partner Gerardo are the best in the game. Highly recommend those two.

Read at DealerRater

DealerRater logo
DealerRater Jul 12, 2023

Chip is the best !! Always a great experience at clear lake bmw ! Always fast and efficient service

Read at DealerRater

DealerRater logo
DealerRater Jul 7, 2023

Customer service is impeccable. Both experiences working with Veronica were top notch, and I wouldn't hesitate to return.

Read at DealerRater

DealerRater logo
DealerRater Jul 5, 2023

Great service, I recommend going to David Tyson when bringing your car in for service.

Read at DealerRater

DealerRater logo
DealerRater Jul 5, 2023

Profesional, knowledgeable and friendly staff . We had an amazing experience. Thank you for everything BMW Clear Lake.

Read at DealerRater

DealerRater logo
DealerRater Jul 2, 2023

Suff are very friendly, nice and helpful. They were very understanding during my visit and tried to facilitate my experience.

Read at DealerRater

DealerRater logo
DealerRater Jul 2, 2023

Great service in a timely manner. Comparably priced and knowledgeable. Would definitely take my vehicle back for service again.

Read at DealerRater

DealerRater logo
DealerRater Jul 1, 2023

Chris is my service go- to. He listens and handles everything from start to finish. Extremely knowledgeable and considerate. Makes the BMW experience worth the money.

Read at DealerRater

DealerRater logo
DealerRater Jun 29, 2023

Chip my service manager is great as well as other personnel at this BMW location

Read at DealerRater

DealerRater logo
DealerRater Jun 29, 2023

Chris, my service advisor, listened to the symptoms my car was showing and he was able to determine the problem before the car even got to the mechanic! He explained the repair process and got me home via Alto. The car was repaired as predicted and Alto got me back to retrieve my car. All is well with the car and I am pleased with how they respected my time and safety.

Read at DealerRater

DealerRater logo
DealerRater Jun 28, 2023

Love the communication and professionalism of the service department. They knew the exact problem and fixed it asap.

Read at DealerRater

DealerRater logo
DealerRater Jun 27, 2023

As always Nick is awesome!! Thank you so much!! He always ready for help me!!

Read at DealerRater

DealerRater logo
DealerRater Jun 26, 2023

Thanks Very much Heather for the wonderful customer service and communication you gave while my car was in service it meant a lot to me. I drove across town and it was very much worth it. Because of your Get the job done customer service I didn’t have to worry about anything. Thanks again for your WONDERFUL ACCURATE ON TIME CUSTOMER SERVICE.

Read at DealerRater

DealerRater logo
DealerRater Jun 26, 2023

Courteous, prompt, customer relations excellence. The service technician Heather was a pleasure to work with and very helpful to me so that I constantly knew the status of my vehicle and was given accurate guesstimations as to when I would receive it back. The work done to the car was fantastic and fixed my problems which eased my mind. Overall I give BMW of Clearlake a 10 out of 10.

Read at DealerRater

DealerRater logo
DealerRater Jun 25, 2023

My customer rep Heather did a really good job keeping me informed and making me feel comfortable. I’m very pleased with her.

Read at DealerRater

DealerRater logo
DealerRater Jun 22, 2023

BMW of Clearlake was professional, attentive to details, and very courteous! They fixed my car timely and i was very satisfied.

Read at DealerRater

DealerRater logo
DealerRater Jun 21, 2023

The new dealership is very easy access. The service department is very accommodating. Very enjoyable experience.

Read at DealerRater

DealerRater logo
DealerRater Jun 19, 2023

Service was good, and service associate was very accommodative. Great service , nice environment, price however is a little pricey

Read at DealerRater

DealerRater logo
DealerRater Jun 18, 2023

The people who worked at this dealer have always treated me in a cordial and professional manner. When my car needs service or maintenance, they always explain to me clearly what my car needs, and what my best options are. Additionally, the private transportation service is practical while the car is being serviced. My advisor Omar is always aware of everything and informs me on time of the status of the service.

Read at DealerRater

DealerRater logo
DealerRater Jun 16, 2023

Service was conducted on schedule and to my satisfaction. Facility was well maintained..would recommend it yo my friends.

Read at DealerRater

DealerRater logo
DealerRater Jun 16, 2023

Excellent experience! I brought my vehicle into BMW of Clear Lake for brake and oil service. I was provided exceptional service! It was easy to schedule and the dealership offered a shuttle service while the work was being completed. Service Advisor Harry Fernandez was amazing. Harry was friendly and kept me informed of my vehicle status the entire time. I will definitely bring my vehicle into BMW of Clear Lake’s Service Center again for any future service.

Read at DealerRater

DealerRater logo
DealerRater Jun 14, 2023

Work was completed quickly and thoroughly. Absolutely no issues with the service. Cost was exactly what I expected. Car was returned to me nice and clean.

Read at DealerRater

DealerRater logo
DealerRater Jun 13, 2023

First class service throughout the entire purchasing process, helpful, knowledgeable, and professional staff made the process easy and enjoyable.

Read at DealerRater

DealerRater logo
DealerRater Jun 13, 2023

Trong is a great salesman. No pressure to buy! We love our new X3! Everyone at the dealership is very welcoming.

Read at DealerRater

DealerRater logo
DealerRater Jun 10, 2023

Chip is the BEST service advisor I have ever had! Best follow up and detailed!

Read at DealerRater

DealerRater logo
DealerRater Jun 7, 2023

The service was good and didn't take long at all and Heather Woodyard the service advisor was very good and professional made things easy to xx in will ask for her next time for sure would give her five stars for rating

Read at DealerRater

DealerRater logo
DealerRater Jun 1, 2023

Fast, Friendly, and Professional!!! Veronica was the best service advisor I ever met! She provided great customer service and answered all of my questions. She explained all services in great detail and she returned phone calls and was always readily available!!! Thanks Veronica!

Read at DealerRater

DealerRater logo
DealerRater Jun 1, 2023

Always enjoy visiting this dealership. The service department always does a great job taking care of the customers with quality work and professional service. Thank you.

Read at DealerRater

DealerRater logo
DealerRater Jun 1, 2023

Chip is a rock star service advisor. Trust worth and very attentive. Ine of ghe main reason we have bought multiple vehi kes from Clear Lake.

Read at DealerRater

DealerRater logo
DealerRater Jun 1, 2023

Always a pleasure to visit BMW Clear Lake; Cheryl Simmons has been taking care of our cars for over a decade.

Read at DealerRater

DealerRater logo
DealerRater May 8, 2023

Advantage BMW of Clear Lake Service Department again have exceeded all hopes and expectations. Fidel Garza and Randy Stein created the ultimate customer experience.They imsure that the work is fast and do the work right. It's not often a service provider of any type impresses me this much. The level of professionalism is astounding. Omar Reyna my Service Advisor was able to get all the work completed faster than I expected and everything was done perfectly under his supervision while he showed professional and accommodating understanding of the services my X-5 needed, and getting me back on the ...

Read at DealerRater

DealerRater logo
DealerRater Feb 8, 2023

Nothing short of amazing service with Heather! I needed new tires, and she worked with me every step of the way to pick the best ones for my vehicle and get them installed. The car was spotless when I picked it up which was a wonderful touch! Highly recommend BMW of Clear Lake.

Read at DealerRater

DealerRater logo
DealerRater Dec 30, 2022

I have a 2004 E46 M3 that I don't drive much but try to keep in perfect running form. I had an issue that I couldn't diagnose so I decided to visit BMW of Clear Lake at their new location. First of all, they have upgraded their service look and feel. It is the best service department I've seen. I've dealt with Chip Chappee serveral times before and asked for him by name. Chip always does an excellent job diagnosing and explaining the required repairs. Chip is also great at keeping the cost fair and reasonable. My ...

Read at DealerRater

DealerRater logo
DealerRater Dec 12, 2022

When we took the car in for an oil change; a broken motor mount was discovered. This is because our service advisor Chip, is very thorough with the cars. He is very knowledgeable of BMW and always takes the time to explain any questions you may have.

Read at DealerRater

DealerRater logo
DealerRater Dec 8, 2022

Very courteous and helpful staff. I was able to purchase my vehicle fast and easy.

Read at DealerRater

DealerRater logo
DealerRater Nov 27, 2022

Throng has done a good job from start to end. It was a good experience ..

Read at DealerRater

DealerRater logo
DealerRater Oct 28, 2022

Car buying experience was amazing! Kim Kimmel was our sales rep and he was awesome! Got an x5 for my husband with an x4 on order for me 🙂 I can’t wait to do business with Kim again in Dec when my car gets here 🙂

Read at DealerRater

DealerRater logo
DealerRater Oct 20, 2022

My service advisor Nicholas Strega was quick and easy and very informative in assisting me with my service needs thank you so much.

Read at DealerRater

DealerRater logo
DealerRater Oct 15, 2022

Great service, but fix your coffee machine! Everyone in service is helpful and friendly. Cheryl, my service advisor, is the best.

Read at DealerRater

DealerRater logo
DealerRater Oct 10, 2022

Service here is always easy and convenient. My service advisor today was Gerardo. He did a great job in looking after my BMW. Very attentive and answered all my questions. This dealership is a night and day contrast with their sister store downtown. Honestly this location has kept me in the BMW fold. Great Job Gerardo! Thanks for your help. I hope this gets you the recognition you so deserve! All the best, Rafael

Read at DealerRater

DealerRater logo
DealerRater Sep 21, 2022

Beautiful facility, extremely helpful and courteous staff. Very accommodating and professional. Highly recommend these guys!

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2022

Jamel was a great help, quick service and great dealership to work with. I will be a return customer for years to come.

Read at DealerRater

DealerRater logo
DealerRater Aug 4, 2022

In a world of almost no service it is such a pleasure to leave my car here in the hands of Chip Chapee. The whole dealership is first class. I have been using them 12 years . No car is perfect but a BMW is pretty close if you take care of them and have serviced on a timely basis at a BMW dealership.

Read at DealerRater

DealerRater logo
DealerRater Aug 4, 2022

I love my advisor Cheryl! I’m in and out in a flash! She’s super nice and she doesn’t skirt around anything. Plus I know she looks out for her clients and does her best! And this new facility is great! Definitely recommend!

Read at DealerRater

DealerRater logo
DealerRater Aug 1, 2022

Good service/repair experience. Great communication and accommodation with rental coordination with aftermarket warranty provider.

Read at DealerRater

DealerRater logo
DealerRater Jul 27, 2022

The service department is always great, Cheryl always is very helpful and professional. Thank you

Read at DealerRater

DealerRater logo
DealerRater Jul 15, 2022

Mr. Reyna was the best great service... Went out of the way to much sure thing were done properly. Highly recommend him I will always ask him ..

Read at DealerRater

DealerRater logo
DealerRater Jul 2, 2022

Serviced my BMW X1 some additional maintenance items were required. The service department worked with to address and the car is running great.

Read at DealerRater

DealerRater logo
DealerRater Jun 28, 2022

Excelente end good servis when need one more car aim goin to BMW of clear lake

Read at DealerRater

DealerRater logo
DealerRater Jun 20, 2022

Chris was my service rep and always goes above and beyond to help how ever he can. Never have a bad experience at the clear lake BMW location

Read at DealerRater

DealerRater logo
DealerRater Jun 18, 2022

One of the easiest car purchases I ever made . From sales ( Shona Brown ) to BMW Specialist (Steve ) everything was spot on .

Read at DealerRater

DealerRater logo
DealerRater Jun 17, 2022

Great customer service, new facility is awesome, technician sending me a video is nice touch

Read at DealerRater

DealerRater logo
DealerRater Jun 17, 2022

Excellent service, as always. Harry Fernandez is awesome! Had my car inspected and done in an hour.😊

Read at DealerRater

DealerRater logo
DealerRater Jun 12, 2022

Every trip in is great, friendly , great service , thorough, professional and honest! First Class on all fronts!

Read at DealerRater

DealerRater logo
DealerRater May 31, 2022

Helpful!! Courteous! Good old fashion customer service. Fidell went over and beyond to make sure I was taken care of

Read at DealerRater

DealerRater logo
DealerRater May 23, 2022

Excellent service as is always the case On time, as promised really helpful service agent (Chip Chappee).

Read at DealerRater

Facebook logo
Facebook Jan 13, 2022

Took my car for second time at this BMW location since i like the services easy and quickly. But Chris Aldana was this time my advisor. He did amazing job with my car fighting with my extended warranty to fix my car issues. I am so happy with the service with him that from now on he will be always my advisor. Thank you so much Chris Aldana.

Facebook logo
Facebook Jan 13, 2022

Once again, Chip takes care of me, in out quickly and professionally. The new location is very modern and cool!

Facebook logo
Facebook Jan 8, 2022

Originally it was my closest BMW service location. But now it is not. But the strongest tie for me is the excellent service provided by Chip Chapee over many years.

Facebook logo
Facebook Jan 7, 2022

Efficient, keeps me updated re findings, options, recommendations. Very polite. Always a good experience. Chip is a delight to work with

Facebook logo
Facebook Jan 5, 2022

My husband and I, Felix Harvey, had a phenomenal experience with Salesman Joshua Shives. Everything Joshua shared regarding a new vehicle was right on point. The BMW X3 arriving on a certain date and time at the dealership. Even though Joshua came down sick and was out the day we made our purchase, he had an associate take care of us and he talked and texted with us via cell phone until we were completely satisfied. We never met with Finance directly. It was an absolute “no haggle” experience and we are completely satisfied. We highly recommend Joshua Shives and ...

Advantage BMW of Clear Lake Reviews Testimonials

 

Reviews & Testimonials | BMW of Clear Lake